Last Updated: January 11, 2025
At Lead Heaven, customer satisfaction is important to us. This Refund Policy outlines the conditions under which refunds may be requested and processed for our services.
1. Service-Based Nature
Lead Heaven provides digital services including lead generation, marketing, CRM integration, and business growth solutions. Due to the nature of digital services, refunds are limited once work has commenced or services have been delivered.
2. Eligibility for Refunds
Refund requests may be considered if:
- A duplicate payment was made by mistake.
- The purchased service was not delivered as agreed.
- A technical issue on our end prevented service activation.
3. Non-Refundable Services
Refunds will generally not be provided for:
- Completed lead generation campaigns.
- Marketing services already performed.
- Monthly subscriptions after the billing cycle has started.
- Services delayed due to incomplete client information.
- Changes of mind after purchase.
4. Refund Request Process
To request a refund, customers must contact our support team within 7 days of the original purchase date and provide all relevant details regarding the issue.
5. Review & Approval
All refund requests are reviewed individually. Approval or rejection will be communicated after evaluating the circumstances of the request.
6. Processing Time
Approved refunds are typically processed within 5–10 business days. Processing times may vary depending on the payment provider or financial institution.
7. Subscription Cancellations
Customers may cancel recurring subscriptions at any time before the next billing cycle. Cancellation prevents future charges but does not automatically qualify for a refund of previous payments.
8. Policy Updates
Lead Heaven reserves the right to modify this Refund Policy at any time. Updates will be posted on this page with the revised effective date.
9. Contact Information
If you have any questions regarding refunds or cancellations, please contact:
📧 support@leadheaven.us